I’m sorry the zipper on your daughter’s backpack is stuck. Within the hour there was a response in my inbox: Please advise on either how to fix this or if it can be repaired. Recently, the material of the largest pocket got stuck in the zipper and we have been unable to get it out. My father bought my daughter a backpack as a gift (in the fall). Bean would advise me what to do, so I sent an e-mail to the customer service department. For the first time in my 40+ years on this planet, I was not able to get a zipper unstuck. Her classmates tried, her teacher tried, I tried. My daughter tried to release the fabric with no luck. It wasn’t a little stuck, it was unmovable stuck. Somehow the material got caught in the zipper. The bag has been functioning as is should until recently (it’s almost July, and she’s had the bag since October). Bean backpacks for years, so we were thrilled that my parents were going to gift one for their eldest granddaughter. My daughter needed a new backpack for this past school year. An example of their wonderful service took place this morning. Not only are their backpacks amazing in regards to excellent quality and durability, but I can only sing the praises of their customer service department. ![]() When it comes to purchasing backpacks, L.L. ![]() So when I purchase something, I look for quality because I don’t like having to replace things. If something can be re-purposed or re-used, I’m all for that. The Klutter Koach (me) is very much into the three Rs: reduce, reuse, and recycle.
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